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Irish News

Essential Skills for Job Seekers in Tipperary

Essential Skills for Job Seekers ? New Training Programme for Job Seekers in Tipperary 2014 On Thursday 28th August, the Essential Selling Skills Programme will be launched for Jobseekers in Tipperary town. Over 150 hours of practical hands on classroom and on-the-job training for jobseekers will be provided to successful applicants.

This training will provide the skills necessary to work in a call centre environment and the Open Day provided the opportunity to find out more information and register for the training course. Charlie Mernagh will provide the training programme and those who take part will learn new skills and develop strengthen and abilities as they learn to:

? Understand the theory, practice and structure behind sales,

? Understand the customer,

? Present options such as offering solutions, selling the benefits and managing objections and questions.

? Close the sale, overcome objections, ask for commitment, confirm and summarise.

No prior experience in selling is necessary as the basic communication technique required will be taught.

The Customer Contact Industry is an invaluable source of employment creation from multinational companies locating in Ireland, and newly established Irish companies, across a range of industry sectors including finance, IT, life sciences and e-commerce. As an increasingly important component in the way companies differentiate themselves, the customer contact centre has evolved into a multi-functional, multi-lingual environment, an early adaptor of new digital technologies and servicing a global customer base. In Tipperary Town, DSM Ltd are a relatively new player in the Contact Centre sector and have considerable employment opportunities, based on their proven ability to secure high profile contracts with large companies requiring Contact Centre Support.

However, as this is a relatively new sector, many jobseekers would not have a background in this area, and so may be reluctant to make applications for employment in the area.

In order to ensure that Jobseekers in Tipperary Town and the surrounding area have an opportunity to work in this new industry, a training programme has been developed which will provide the participants with the necessary skills. In addition to acquiring the skills, there is a credible employment opportunity with the company, who are providing the work placement element of the programme.

There is a forthcoming opportunity for a contract with Pinergy if suitable staff can be recruited. It is envisaged that following training, jobseekers will have the necessary skills to secure full time employment and to retain employment and become an employee in this sector.